We are committed to a process of self-regulation which supports and compliments the external regulation which is carried out by the regulators for Health and Social care; CQC England, CSSIW Wales, the Care Inspectorate in Scotland and also OFSTED for children’s services.
Our quality development team provide an internal regulatory service to support all services and ensure best practice. A key focus is ensuring that health and safety and care provision exceed the standards set out by each regulator. This is achieved through regular audits and training and support from the Quality Development team to provide high quality standards of care. The Quality Development team is also responsible for the development and implementation of the group’s policies and procedures.
Policies and procedures
We have a comprehensive portfolio of policies and procedures that are supported by practice guidelines and researched best practice. Practice guidelines are developed in relation to specific services and are influenced by the people who use our services. This enables us to respond locally to specific needs and requirements. Our policies and procedures provide group-wide advice and instruction for a consistent approach.
Putting the individual first
We aim to empower people to make their own choices about how they live their lives. We believe that every individual irrespective of their physical, social or psychological condition has the right to be treated with dignity and respect and supported to maintain choice and control over their own lives.
We understand that people bring with them a life story of achievements, events and life experiences. We know that this information is essential to ensure a tailored support package for each individual’s specific needs. We ensure that our person centred assessments are all tailored to the whole person and we will look at what people can do, not just what they need assistance with. Most importantly we ensure that the individual themselves and their loved ones help us to put together a bespoke support plan.