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Contact us

If you’d like to contact one of our homes directly, please visit the care home you are interested in and complete the form on that page.

Alternatively, if you would like to contact us regarding several services or for general care enquiries, please contact our Central Services team in Worcester:

OnlinePlease complete your enquiry details below

Calling us on: 0800 917 0478

Emailing us at: care@sanctuary-care.co.uk

Writing to us at: 

Sanctuary Care Ltd

Cameo House
Chamber Court
Castle Street

Making a complaint

You can view more about how to raise a concern or make a complaint by visiting our Feedback and involvement page.

Jobs in care

If you are interested in working for Sanctuary Care please visit our Careers pages for more information about current vacancies within the organisation.

Please don’t use the email address above for job enquiries or to send your CV as this is for care enquiries only and you may not receive a response.

Supply to Sanctuary

If you or your organisation provides services, systems or products you think may be of interest to us, please visit our Supply to Sanctuary (Sanctuary Group) for more information about working with Sanctuary Care. Please note that we are not able to respond to any supplier enquiries through our care homes.

Media enquiries

For media enquiries, please contact the Press Office at:

Sanctuary Group
Sanctuary House
Chamber Court
Castle Street

Email: pr@sanctuary-housing.co.uk

Work experience and volunteering enquiries

For more information about Work Experience or Volunteering with Sanctuary Care, visit our Volunteering page.

HR Service Desk

The contact number for Sanctuary Care staff to call the HR Service Desk is: 0800 022 4200.

Online Enquiry

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Update from Sarah Clarke-Kuehn (Infection Control) – Group Director Sanctuary Care 5 June 2020

Update from Sarah Clarke-Kuehn (Visits) – Group Director Sanctuary Care 29 May 2020

Update from Sarah Clarke-Kuehn (Financial reassurance) – Group Director Sanctuary Care 20 May 2020

Update from Sarah Clarke-Kuehn – Group Director Sanctuary Care 12 May 2020

Update from Sarah Clarke-Kuehn (Testing) – Group Director Sanctuary Care 7 May 2020

Update from Sarah Clarke-Kuehn (PPE) – Group Director Sanctuary Care 30 April 2020

Update from Sarah Clarke-Kuehn (Food) – Group Director Sanctuary Care 27 April 2020

Update from Sarah Clarke-Kuehn (Visits and PPE) – Group Director Sanctuary Care 15 April 2020

At Sanctuary Care our number one priority is to keep our residents, their relatives and our staff safe.

With the increasing number of reported cases of Coronavirus in the UK, we have taken the difficult decision to minimise all non-essential visits to our residential and nursing homes until further notice. These include routine visits from loved ones and friends, entertainers, hairdressers, volunteers, work experience students and school parties.

We have not taken this decision lightly and understand this will be upsetting for relatives who want to visit loved ones. We do feel this is the best way to keep our residents safe and is one of many proactive, preventative measures we are taking to stop this infection getting into our homes.

We do hope you understand why we are taking these precautions. Please don’t hesitate to call if you would like to speak to us directly if you have any questions or concerns.

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